Shipping Policy
Cinajus
Effective Date: Feb, 2026 Last Updated: Feb, 2026
1. Overview
Cinajus supplies natural stone products across Australia.
All orders are processed on a quote-based system and delivery arrangements are confirmed at the time of order confirmation.
This Shipping Policy outlines how delivery is handled, estimated timeframes, and customer responsibilities.
2. Delivery Areas
Cinajus delivers to:
- New South Wales
- Australian Capital Territory
- Victoria
- Queensland
- South Australia
- Western Australia
- Tasmania
Delivery availability may vary depending on product type, order volume, and access conditions.
If you are unsure whether we deliver to your location, please contact us prior to ordering.
3. Handling Time
Orders are processed after:
- Quote approval
- Deposit/payment confirmation (where applicable)
Typical handling time:
1–3 business days
Handling times may vary depending on:
- Product availability
- Order volume
- Custom cutting or finishing requirements
4. Estimated Delivery Timeframes
Estimated delivery times (after dispatch):
- NSW Metro: 2–5 business days
- Interstate Metro: 3–10 business days
- Regional & Remote Areas: 5–14 business days
These timeframes are estimates only and may vary due to:
- Transport availability
- Weather conditions
- Supplier delays
- Public holidays
Cinajus is not responsible for delays outside of our reasonable control.
5. Shipping Costs
Shipping costs are calculated based on:
- Delivery location
- Order volume
- Weight (palletised freight)
- Access requirements
Because our products are heavy and often palletised, shipping costs are confirmed during the quotation process.
Prices displayed on product pages do not include shipping unless explicitly stated.
Final delivery costs will be provided in your formal quote.
6. Site Access & Delivery Requirements
Customers are responsible for ensuring:
- Safe and adequate access for delivery vehicles
- Suitable unloading area
- Accurate delivery address
If delivery fails due to site access issues, additional redelivery fees may apply.
7. Inspection Upon Delivery
Customers must inspect goods upon delivery.
If any damage or discrepancies are identified:
- Note the issue on the delivery docket
- Notify Cinajus within 24 hours
Failure to report issues promptly may affect eligibility for replacement or credit.
8. Local Pickup (If Available)
Local pickup may be available from designated locations by prior arrangement.
Pickup times must be scheduled in advance.
9. Risk & Title
Risk in the goods passes to the customer upon delivery or collection.
Ownership of goods remains with Cinajus until full payment is received.